Customer Service Officer

Hạn nộp hồ sơ: 01/09/2026 (Còn 16 ngày)

Địa điểm làm việc:

Bình Dương

Khu phố Đông Ba - Phường Bình Hòa - Thuận An - Bình Dương

CV CỦA BẠN CÓ PHÙ HỢP VỚI VIỆC LÀM NÀY?

Chi Tiết Công Việc

Follow Lighting/Henimex/Decor: Receive RH mail, check SW & Respond mail to RH, issue the PO, Export data from GTN, Check the ship date, the cost, VSN, qty, Accepted PO in GTN & send mail to RH, Release internal SO & send to mail to relate Departments (CP, Purchasing), Update tracking file, Send mail follow up shipment weekly, Henimex send the invoice and packing list, Send the invoice and packing list to Import-Export Department to create ship code in RSC-RFF system, Confirm ship code for Henmex, Import-Export Department send RFF-invoice and packing list, Send RFF-invoice and packing list to Henimex, Save all invoice & packing list in CS folder to record.
PPCC/Off orders request/AI request/Re-route: Audit PPCC request from the customer, Follow with related internal teams to have final feedback, Working with customers & inform the result, Update all changed information in MRP/RSC, Solving all off requests from customers as dimension requests, AI request, Support collect SPO from RH-CW and Pull new SPO, Working with ME/technical teams to collect information & feedback customers on time.
Other: Check label, deduct ship code, any discrepancy on shipping documents, etc., Any task indicated from RH CS Manager.

Bachelor's degree in a related field.
English: Fair communication and reading/writing skills.
Computer Skills: Proficient in Microsoft Office (Excel, Word, Outlook); able to learn and use ERP systems.
University graduate with the ability to work independently under general supervision.
Basic knowledge of customer service, order management, or supply chain processes is preferred.
2-4 years of relevant working experience in Customer Service, Supply Chain, Logistics, Purchasing, or related fields.
Positive attitude and strong teamwork spirit.
Good communication and coordination skills.
Careful, detail-oriented, and responsible.
Good problem-solving and time management skills.
Willing to take on greater responsibilities.
Proactive and able to take initiative when required.
Able to work under pressure and manage multiple tasks effectively.

Kỹ năng:

Xử Lý Khiếu Nại , Giải Quyết Vấn Đề , Sử Dụng CRM