Air Export Operator (Nhân Viên Chứng Từ Hàng Xuất)

Job Purpose Statement

Handle Airfreight Export shipments for all trade lanes and handle any other tasks assigned by Manager/HOD

Principal Accountabilities

1. Booking:

- Receive & follow up S.O.P from HWL overseas & Sales, feedback if any issue.

- Contact Customers, Carriers & arrange booking.

2. Document:

- Co-ordinate with all parties (Customers, Carriers, Sub-contractor…) for shipping document issuance: HAWB, MAWB, invoice/packing list, C/O etc. (if required).

- Update all required information, events timely & accurately in CargoWise One, other systems if any & if required by account’s SOP.

- Co-ordinate with Customers, Carriers to arrange timely & accurately filing of ENS, AMS, ACI.

3. Billing/invoicing:

- Issue tax invoice /sales invoice to customer, collect charge invoice to HWL overseas.

- Trace the invoice from carriers/ sub-contractors (for non-credit) & post the Vendor invoice.

4. Shipment following up:

- Follow up the shipment status (such as pick up, customs clearance, inspection etc. for ex-work shipment, on board, connecting flights etc.) & the payment from customers (for non-credit) until everything is settled.

5. Meeting KPI:

- Ensure all the required KPIs are met (if not, should have proper explanation) including Invoicing (timely, accuracy), tracking event, eSI, Carrier data quality, EDI-Prealert.

6. Others:

- Report to Manager if any problem during the process.

- Handle any other tasks assigned by Manager/ HOD.

- Have at least 2 years of experience in handling air export shipments

- Experienced in CargoWise One system and able to join ASAP are preferred

- Precise & detailed oriented

- Good at English (writing & speaking) is a must

- Good communication skill & customer care skill

- Proficient in Word & Excel office software

- Teamwork spirit & high responsibility manner