Training Senior Executive

1. Training Program Development & Design

• Plan and conduct training of new employees (CSR/ASM/SM) based on the company‘s Standard

2. Operating Procedures

• Conduct periodic re-training to improve the skills of employees of existing stores.

• Create training content (presentations, handouts, exercises) aligned with business needs.

• Update and maintain training materials regularly

3.Training Delivery & Facilitation

• Facilitate training sessions across store locations.

• Set up equipment per session, prepare room layouts

• Utilize interactive training methods to maximize engagement

• Manage training logistics (scheduling, venues, resources)

4.Training Effectiveness Evaluation & Reporting

• Manage and update training results to staff

• Analyze training data to identify areas for improvement

• Generate reports on training outcomes and key metrics for management.

• Bachelor‘s degree in HR, Education, Business Admin, or related field preferred.

• Knowledge of e-learning systems and training methodologies (interactive, hands-on).

• At least 3 years of experience in training, preferably in retail (convenience stores, retail chain or F&B, FMCG)

• Good at presentation, facilitation, problem-solving;

• Good at designing training documents

• Good communication skills

• Proficient in Word, Excel & Power Point and English (speaking and writing basic).

• Content creation skills are an advantage (shooting and editing videos on CapCut)