Service Engineer HCM - (Invitro Diagnostics Medical Devices)

Position: candidates live and work in HCM or Can Tho

Key Job Purpose :

• To execute field service activities to get higher customer satisfaction under Service Supervisor’s supervision.

• To assist Service Manager/ Supervisor/Team Leader in making plan and supervise field service activities under Service plan.

Summary of Functional Duties & Responsibilities:

• To support Managers/Supervisor/Team Leader to provide solution, plan and resource for manpower, training, tools, spare part and service materials to adapt customer requirements

• To read, update and follow company's standard operating procedures and guidelines in daily work.

• To support Managers/Supervisor/Team Leader to make, review and improved standard operating procedures and guidelines.

• To execute activities to achieve PM contract target and Service KPI

• To make technical/ application documents required for customer service and edit to improve under manager/supervisor’s instruction.

• To collect market & customer information, feedback to sales department or Managers/Supervisor/Team Leader. Support to collect customer satisfaction level.

• To execute field service activities (installation, repair, maintenance, training and support) to end users with correct plan, procedures, policies and documentation requirements.

• To join Service meeting & training according to Managers/Supervisor/Team Leader’s instruction.

• To conduct and support technical or application trainings in territory for new staffs, distributors. Arranges knowledge and troubleshooting transfer to the Team for the specific products/applications.

• To provide application, scientific and product information to customers and other departments in company.

• To support field events to promote customer satisfaction & awareness of Sysmex brand according to Service Managers/Supervisor/Team Leader’s instruction

Authorize :

• To use of equipment and facilities of the Company to serve the purpose to complete the task.

• To enjoy the full

1. Minimum Education Required: University degree

2. Minimum Experience Required: Min 1 year relevant working experience in technical service management work in IVD field

3. Skills and Knowledge Required:

• PC literate

• Good English Communication

4. Attitude Required: Higher sensitivity to customer satisfaction with positive mind-set of teamwork & compliance

5. Knowledge Desired but not Essential: Basic Application Knowledge about hematology, hemostasis, urinalysis, immunology & bio-chemistry

6. Travel Requirement: Flexible to respond to customer request & regional training