Senior VIP Chinese Clienlete

Key Responsibilities:

• Maintain strong, lasting relationships with existing Chinese and Taiwanese VIP clients.

• Actively grow and expand the Chinese clientele base through excellent service and relationship-building.

• Implementing the improvements to customer service.

• Deliver prompt and professional solution for customer inquiries.

• Working to meet immediate goal of customer interaction.

• Managing frequent customer feed or questions.

• Monitoring customer satisfaction level.

• Things to support related to Chinese to achieve job goal.

• Completed assignment reports to send for direct upper manager/team manager.

• Female, under 35 year old

• Fluent in Mandarin Chinese both spoken and written is a must (HSK 5-6); ability to communicate with Chinese and Taiwanese guests smoothly.

• Prioritize who has ability to communicate like a native Chinese speaker.

• University Degree strongly preferred, ideally in a relevant degree such as marketing, advertising, communications, business, entrepreneurship or similar.

• Minimum of 2 years’ experience in hospitality, luxury retail, or related service industries.

• Excellent interpersonal and communication skills

• Familiarity with customer service standard and process

• Ability to handle stress to operate under deadlines

• Solving problem base upon deeply understanding the industry, operation and procedures

• Understanding cooperate culture and implement upon it to satisfy player for long term relationship

• Able to work rotate shift, night shift