Senior Qa Executive (Automation)

Primary Objectives

• Build and execute test cases, functional tests, performance, security tests and automated tests using appropriate testing tools.
• Ensure that all products and services meet the standard of quality including utility and warranty objectives established at HSC.
• Work closely with development team, internal users, suppliers, and other IT teams to ensure the value created through the strong and effective testing processes

Main responsibilities

• Oversee all aspects of quality assurance including establishing metrics, applying industry best practices, and developing new tools and processes to ensure quality goals are met.
• Define, document, and manage the testing processes and procedures to ensure reliability and compliance with standards.
• Develop testing programs that address areas such as database impacts, software scenarios, regression testing, negative testing, error or bug retests, or usability.
• Design and manage test plans, scenarios, scripts, or procedures.
• Manage and conduct all testing processes including UAT, OAT and SAT.
• Ensure that the testing environment is qualified compared to the production environment.
• Create or maintain databases of known test defects.
• Conduct historical analyses of test results.
• Monitor performance program to ensure efficient and problem-free operations.
• Identify, analyze, and document problems with program function, output, online screen, or content.
• Act as key point of contact for all QA aspects of releases, providing QA services and coordinating QA resources internally and externally.
• Lead and mentor QA team members, as well as manage outside contract testers.
• Plan test schedules or strategies in accordance with project scope or delivery dates.
• Collaborate with field staff to evaluate or diagnose problems and recommend possible solutions.
• Manage Incident Management process and communicate resolutions with stakeholders.
• Manage Release and Deploy process to ensure quality of the release on production environment.
• As a single point contact of user to fulfill the requests, inform directly to line manager and team for solution
• Collect data and provide the performance report for all related ITIL processes weekly.
• Assist the Service Manager in driving Service management best-practice and ITIL process standardization.

1. Educational level
• Bachelor’s (or above) degree in the field of computer science or information systems.

2. Knowledge & Experiences
• At least 5 years’ experience in software development and/or systems management.
• Demonstrated experience developing and executing test cases, scripts, plans and procedures to support various development methodologies.
• Familiarity with entire software development life cycle and test cycles (Unit, Regression, Functional, Systems, Stress & Scale, Smoke & Sanity).
• Understanding of multi-tier web application architecture and deployment.
• Understanding existing QA best practices and methodologies to design, implement and automate processes.
• Experience in using software testing tools (e.g. Selenium, Jira, TestRail...) and automation testing tools.
• Having ITIL certificates or working on ITIL processes is preferred.
• Prior success using a metric-driven approach and closed-loop feedback to improve software deliverables and improve predictability and reliability of releases

3. Technical Skills
• Ability to conduct and direct research into IT issues and products as required.
• Proven analytical, evaluative, and problem-solving abilities.
• Detailed and effective written communication skills for documenting the features tested and bugs found.
• Proven automation testing, with API and web UI with various programming languages.
• Proven performance and security testing, with detailed scenarios definition and knowledge, evaluate system performance health

4. Soft Skills
• Good written and oral communication skills.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Detail oriented, extremely responsive, and able to prioritize many tasks.
• Self-motivated, and work well independently and with others.