Sales Team Leader (Trading & Import-Export, Hà Nội) (28746)

1. Key Account Management
• Maintain strong relationships with existing customers and develop them into long-term strategic accounts.
• Take ownership of customer issues and risks, including delivery delays, quality complaints, payment delays, inventory issues, cost gaps, and aging stock.
• Conduct regular customer visits to understand customer needs, market trends, competitor activities, and future projects.
• Prepare quotations and negotiate pricing and commercial terms with customers in coordination with suppliers and internal teams.
• Monitor gross profit, logistics costs, inventory costs, and other related expenses to improve business performance.
• Work closely with suppliers on pricing, product allocation, technical support, sample arrangements, delivery schedules, and claim handling.
• Collect and share information on market trends, customer demand, competitor activities, and potential new applications.
• Build and maintain connections with government authorities, industry stakeholders, and chemical industry stakeholders.
2. New Business Development
• Identify and approach potential customers and develop new business opportunities.
• Identify new projects and potential applications to expand sales volume and profitability.
• Develop and maintain relationships with new customers and convert business opportunities into long-term accounts.
• Apply the same responsibilities and requirements as Key Account Management, including quotation, negotiation, issue handling, supplier coordination, and profit management.
3. Additional Responsibilities
• Support the Manager with assigned tasks and business-related activities.
• Take a proactive approach to overall business management.
• Be willing to take on new challenges and additional responsibilities as assigned by the Manager.

[MUST]:
1. EDUCATION & LANGUAGE:
• Education: University degree in Economics, Foreign Trade, or any relevant major
• English: Required – Good verbal and written English
• Japanese: Preferred – Business Level
2. WORK EXPERIENCE
• Logistics-related experience is a must (Experience on Import & export procedure; HS Code Classification; Incoterm; Logistic transaction; International business; ….)
• Strong B2B sales & marketing experience, especially in industrial materials, chemicals, plastic resin, automotive parts, electronics, or manufacturing-related business at least 5 years
• Experience in handling key accounts / strategic customers, including price negotiation, contract terms, delivery issues, complaints, and long-term relationship management.
• Ability to work with both suppliers and customers to balance commercial conditions, delivery schedule, quality requirements, and cost competitiveness.
• At least 3-5 years experience working as Sales team lead
3. SKILL, QUALIFICATION:
• Good negotiation and persuasion skills, especially in price negotiation, delivery adjustment, payment follow-up, and difficult customer situations
• MS WORD, EXCEL, PowerPoint and Outlook basic skill is a must. Good skills of EXCEL is must.
• Cooperative; Compliant with laws & regulations; Flexible & kaizen mindset; Open to new experiences; Attention to details; Carefulness
• Actively listen, Willing to learn new things with challenging mind
• High resilience under pressure: able to handle urgent delivery matters, customer complaints, sales targets, and unexpected problems calmly and professionally.
• Data management skill: able to manage sales data, forecast, inventory aging, AR, and customer history accurately.