Reservation Agent

• Respond to enquiries about hotel products and services by telephone, fax and email according to standard guidelines

• Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features to promote its products and services

• Understand Revenue management strategies, up-sell and promote Hotel facilities & services at every available opportunity in order to maximize sales revenue

• Determine guest needs and quote the appropriate room and rate as per requirements

• Input booking information into the Reservation System

• Process amendments, cancellation, noshow to reservations such as extensions, early departures, etc.

• Arrange accommodation and activities for leisure, corporate & wholesaler’s guests

• Record special billing arrangements for groups and conventions

• Record all special request into PMS, ensure to avoid any miscommunication

• Coordinate and communicate with all other departments to ensure a smooth operation

• Follow up payment as COD, do prepayment

• File and organize departmental documents, maintain stationery and office supplies for the department

• Prepare monthly staff attendance report for Payroll processing

• Perform duties and responsibilities in a confidential manner when applicable

• Report any equipment failures/problems & repair requests to Maintenance Department

• Good communication skills

• Service oriented with an eye for details

• Ability to work effectively and contribute in a team

• Self-motivated and energetic

• Well-presented and professionally groomed at all times

• Diploma education

• Minimum 1 year of experience in a similar capacity or preferably in the area of guest services/tele-marketing

• Excellent reading, writing and oral proficiency in English language

• Proficient in MS Excel, Word, & PowerPoint