Quality Assurance Auditor

The Quality Assurance Auditor role at Carter’s is for candidates who hold themselves to a higher standard, believe in doing the right thing the first time, and bring the best of their abilities & experiences to their daily work routine.

This role typically reports to QA Manager and is open to working with our suppliers in and around Hanoi region.

SUPPLIER PERFORMANCE MANAGEMENT AND DEVELOPMENT

• Make sure KPIs of the Observed Quality Level (OQL) are maintained below given targets, with stability to meet the defined Accepted Quality Level (AQL).

• Monitor the effectiveness of the supplier’s Quality Management System (QMS) and provide insights for necessary development areas.

• Manage suppliers’ top three defects and relevant reports of root cause analysis, corrective/ optimizing actions, coaching or guidance provisions to all stakeholders.

• Work with line managers to initiate and follow up CAPs for necessary improvement areas of quality, product safety, process management, and general.

• Monitor the workload of assigned factories on a weekly and monthly basis and update the line manager on the feasibility of executing assigned work.

MONITOR CERTIFIED AUDITORS (CA) and CA PROGRAMS IN ASSIGNED FACTORIES

• Monitor CA’s quantity and quality of the work.

• Provide timely training/ coaching, guidance to Carter’s standards and ongoing updates.

• Follow up all the report’s updates in Inspectorio by CAs

PRE-PRODUCTION MEETING (PPM)

• Monitor factory production schedule to make sure PPM is carried out for all necessary styles based on risk assessment.

• Make sure all product safety concerns/ elements are addressed to meet standards at the pre-production level to secure bulk production and its consistency.

FINAL (AQL) SHIPMENT PRODUCT AUDITS AND CORRELATION AUDITS

• Confirm factory audit scheduling and carry out Correlation audits

• Complete both product construction audits and packaging audits. Conduct combined PO/line audits at most. Ensure same-day notification of any failed audit to designated CGS management

• Follow up all rechecks for failed audits and ensure they are done in right manner with the right corrective actions and product quality is not compromised.

CROSS-FUNCTIONAL ACTIVITIES

• Work collaboratively with cross functional teams, such as: CSR & Traceability, Manufacturing Excellence, Product Safety & Compliance, and Sourcing/ Merchandising team.

• Hand-select bulk garments in the factory for any special purpose as identified by CGS Management.

• Report important observations or changes regarding management, customer base, equipment investments, capacity expansion, etc.

Must have

• Worked in Quality Function for over 10 years in Vietnam.

• Experience to handle Children’s wear

• Capability of managing the vendors independently

• Good communication skills (in both local languages & English)

• Open to working on-site, remotely & willing to travel.