Service Engineer (Freeze Dryer, Refrigeration System)

• Provide technical support to customers via phone calls, emails etc.;

• Responsible for the installation, commissioning, acceptance and verification of our equipment;

• Responsible for the maintenance of equipment within and outside the quality guarantee period;

• Diagnose errors or technical problems and determine proper solutions;

• Support and train customers on the product solutions that have been purchased;

• Build positive relationships with Vietnam customers, Produce timely and detailed service reports;

• Cooperate with technical team and share information across the organization, provide Input on new designs and enhancements to existing products.

• Higher Vocational and Technical education (Mechanical, Engineer or Automation field) or above

• Vietnamese, fluent in written & spoken English, prefer candidate can speak Chinese or eager to learn;

• Computer proficiency – knowledge of MS Office (Outlook, Word, Excel, PowerPoint);

• Familiar with all kinds of tools relative to mechanical assembly;

• At least 2-3 years equipment operation or maintenance experience, with pharmaceutical equipment such as Freeze Dryer, Cooling system, Chiller, Air Compressors. Condenser...experience;

• ADAPT TO FREQUENT TRAVEL EVEN LONG TIME TO SUPPORT PROJECT WITHIN VIETNAM OR OVERSEAS DISPATCH;

• Be adaptability, responsibility, enthusiasm and have a good team spirit

* Working time: Flexible (need to overtime depending on project timeline and have compensation leave later)

* Working location: Around of Vietnam (In the North and South), open for all candidate in Vietnam who willing to travel