Operations Lead (Web3)

We are seeking an experienced and results-driven Operations Lead to take ownership of the day-to-day operations and community engagement for our Web3 project. This role requires a strong background in social media management (especially Twitter/X), online customer support operations, team building and leadership, as well as coordination with the technical team. The Operations Lead will also be responsible for managing the official website’s news, announcements, and documentation to ensure accurate and timely updates.

Key Responsibilities:

• Oversee daily operational activities for the Web3 project.

• Manage and grow official social media channels (Twitter/X and others), ensuring strong community engagement.

• Supervise online customer service teams, ensuring fast and professional responses.

• Build, lead, and manage an operations team, setting clear KPIs and workflows.

• Act as a bridge between the operations team and the technical/development team to align on product updates and user feedback.

• Manage and update the official website’s news, announcements, and documentation.

• Monitor industry trends and community sentiment to provide feedback for strategic decisions.

我们正在寻找一位经验丰富、以结果为导向的 运营负责人，全面负责我们Web3项目的日常运营和社区互动工作。该岗位需要具备扎实的 社交媒体管理经验（特别是Twitter/X）、在线客服运营能力、团队组建与管理经验，并能与 技术团队保持良好对接。运营负责人还将负责 官方网站新闻、公告和文档 的管理和更新，确保信息准确、及时发布。

主要职责：

• 负责Web3项目的日常运营工作。

• 管理并拓展官方 社交媒体渠道（Twitter/X等），提升社区活跃度和用户参与度。

• 监督 在线客服团队，确保高效、专业的用户服务。

• 组建并领导运营团队，制定明确的KPI和工作流程。

• 作为 运营团队与技术/研发团队之间的桥梁，协调产品更新与用户反馈。

• 管理和更新 官方网站的新闻、公告和相关文档。

• 关注行业趋势和社区舆论，为战略决策提供反馈和支持。

• Bachelor’s degree in Business, Marketing, Communications, or related fields.

• Proven experience in operations management, ideally in Web3, blockchain, or fintech projects.

• Strong understanding of social media platforms (Twitter/X, Telegram, Discord, etc.).

• Experience in customer support management and team leadership.

• Ability to coordinate with technical teams and understand basic product workflows.

• Excellent organizational and communication skills.

• Strong problem-solving mindset, proactive, and detail-oriented.

- Fluency in English is required; candidates with additional proficiency in Chinese will be given priority.

• 本科及以上学历，专业不限，市场营销、商业、传播相关专业优先。

• 具备丰富的 运营管理经验，有Web3、区块链或金融科技项目经验者优先。

• 深入了解 Twitter/X、Telegram、Discord 等社交媒体平台。

• 具备 客户服务管理 和 团队领导 经验。

• 能与技术团队顺畅沟通，理解基本的产品逻辑与流程。

• 具备优秀的组织能力和沟通能力。

• 积极主动、注重细节，具备较强的解决问题能力。

- 必须精通英语，如同时精通中文将优先考虑。