IT Support HN - Cloud Security (English Fluent - Fixed Nightshift)

Thông Tin Chung

Loại hình:

Toàn thời gian

Vị trí/chức vụ:

Nhân Viên/Chuyên Viên

Yêu cầu bằng cấp:

Trung cấp - Nghề

Ngày đăng tuyển:

13/06/2025

Yêu cầu kinh nghiệm:

Trên 1 năm

Yêu cầu giới tính:

N/A

Ngành nghề:

IT Phần Cứng

Chuyên môn:

IT Support

Địa điểm làm việc:

Hà Nội

Lancaster Luminaire Building, 1152-1154 Lang Street, Lang Thuong Ward, Dong Da District, Hanoi City

Công Ty TNHH Itechwx

Công Ty TNHH Itechwx

Công Ty TNHH Itechwx

Công Ty Cổ Phần Phần Mềm Quản Lý Doanh Nghiệp Fast

Reviews issues and contacts customers to understand issues. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
Resolves or escalates multiple and varied customer issues. Documents technical work and research.
Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.
Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
Uses automated tools to deliver solutions for a wide range of issues. Provides feedback on how to improve automated tools.
Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.

WORKING HOURS: FIXED NIGHT SHIFT ON-SITE (10PM-7AM)
Strong proficiency in English (equivalent to IELTS 6.5 or TOEIC 800 or higher)
Having 1 year of working experience in global customer service roles with a customer-focused mindset and exceptional service skills
Having a background or working experience in IT/Technical/Engineering/Networking & IT/Cybersecurity & Cloud Security/Automation
Open to fresher

Competitive Salary: 18.000.000 - 24.000.000 VND
Salary at 100% during the probationary period
90% contribution of the gross salary to social insurance
An employee who works at night (10PM-6AM) will be paid an additional amount of 30% of the normal salary + PVI insurance + 500,000 VND food allowance
20 days leave (12 days of annual leave and 8 days of sick leave)
Training will be offered
Full working equipment will be provided Annual Health Checkup
Activities: Birthday party, Employee engagement activities

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