IT Monitoring Operation And Services Controller

Our System/ Network team has responsibilities to ensure the operation of Bouygues Construction Group’s system. By this position, you will perform as technical expert in monitoring and solving incidents in network/ system. Besides, you will be the contact point between our team and other teams in France and Morocco.

Your key responsibilities:

Supervision/Monitoring Infrastructure:

• Active supervision of the infrastructure and network of the company
• Conduct preventive measures for applications, backups, systems, …
• Manage all incidents: Analyze, evaluate, and escalate issues according to incident management process.
• Follow up procedures and propose improvements if needed.

Coordinate and support for IT Systems Manager:

• Follow up the direction of manager about the company’s strategic, development, and future growth for Supervision team.
• Ensure all assigned tasks are professionally undertaken and quality of Monitoring deliverable
• Manage critical incidents, associated to user communication, activities, and any appropriate escalations according to predefined process.
• Build services relationship with other entities of the groups and contribute to reach KPI for product line.
• Review reports, service improvements, service quality, document quality and processes.
• Build team capabilities to provide critical thinking.
• Manage and coach team members.

Mandatory:

• 3+ years working experience on related job.
• Strong background on System/Network/Monitoring.
• Experience in Microsoft System solution.
• Advanced French and English is required.

Highly desirable:

• Centreon Cloud
• DR, load balancing, clustering.
• VMware
• Citrix
• SCCM/SCOM.
• Backup and storage solutions.