Freight Forwarder - Customer Service Executive (Quận 1)

1. Customer Service Activities

• Respond to inquiries received from clients and overseas offices/ agents.

• Perform, monitor daily activities of import & export shipments from rate procurement, reserve & release booking, update Tracking system and finish files properly.

• Solve problems and ensure smooth handling and outstanding service delivered to the clients.

• Negotiate rates with service providers e.g., overseas offices, carriers, trucking companies, brokerage agencies, etc.,

2. Quality Control

• Ensure high data quality of all kinds of records/reports related to the team activities in compliance with company guidelines e.g., statistics, internal/ external reports, quotations, etc.

• Manage the filing as per company guidelines.

• Deliver an outstanding customer experience.

3. Initiative, Development, and Improvement

• Follow job standards and ensure it complies with the leader's assignment.

• Provide ideas, and suggestions to the team to continuously enhance work efficiency.

• Collaborate to achieve common goals.

4. Other duties as assigned.

• Solid freight forwarding knowledge with all ship modes (Sea, Air, Local transportation), basic knowledge of local customs formalities, and domestic.

• High sense of responsibility and good discipline.

• Excellent verbal and written communication and negotiation skills.

• Fluent in English.

• The ability to collaborate and thrive in a fast-paced environment.

• Critical thinking and problem-solving skills.

• Customer orientation.

• Proficiency with MS Office and digital platforms.

• Committed to lifetime learning as needed to maintain skill levels within the changing technology.

• Take Initiative, teamwork, and be self-motivated.

• Positive attitude with a “can-do” mindset.

• Understand and support the goals, policies, and guidelines of the team and of the AMA Group.