Fraud Authorization Officer

Hạn nộp hồ sơ: (Đã hết hạn)

Việc Làm Gợi Ý

Hồ Chí Minh,... 8 - 16 triệu VNĐ

Hồ Chí Minh 10 - 14 triệu VNĐ

Bình Dương,... 30 - 100 triệu VNĐ

Hồ Chí Minh,... 7 - 10 triệu VNĐ

Hồ Chí Minh Thỏa thuận

Đà Nẵng,... 8 - 15 triệu VNĐ

Hồ Chí Minh Thỏa thuận

Hồ Chí Minh Thỏa thuận

Địa điểm làm việc:

Hồ Chí Minh

Saigon Ward, Ho Chi Minh City

(Trước sáp nhập: Thủ Đức, Hồ Chí Minh | Sau sáp nhập: Cát Lái, Hồ Chí Minh)

Support the Detection and Prevention of fraud while balancing the customer experience and financial losses.
The main responsibilities are to perform the transaction fraud monitoring and establish contact with customers for notification and case resolution.
Review suspicious transactions generated by fraud detection systems, the analyst must be highly sensitive to abnormal /fraudulent transactions to minimize loss at the earliest stage and be alert to the new emerging fraud trends/patterns. Ensure all alerts have been reviewed and cleared timely.
Responsible for making sound judgements and decisions on the alerts in accordance to the operating guidelines and procedures to prevent and minimize fraud losses.
Analyze alerts and investigate transactional activities to detect suspicious fraud activity to minimize fraud losses for the respective businesses and ensure that fraud loss does not exceed the plan.
Contact customers using the existing contact strategy for suspected fraud transactions to verify/validate suspicious transactions via outbound call/email.
Responsible for shift/daily/weekly reports.
Proactive escalate and follow-up on resolving system incident and fraud incident.
Able to work on flexible 24x7 shifts schedules. Meet the productivity and quality expectations for this function.
Process offline requests from Acquirers, Contact Center and other operating units in a timely manner.
Meet expected service levels in handling Contact Center inbound calls.

Bachelor degree in Banking/ Finance or relevant.
At least 3 - 5 years of relevant experience in a related role.
Ability to read, write and speak English fluently is mandatory. Good communication skills.
Must be willing to work on rotating shifts to provide 24X7 coverage.
Able to work with minimum supervision. Ability to multi-task and prioritize work.
Strong analytical and problem solving skills.
Experience working in card operations, authorization, fraud detection, banking services, call center, retail, etc.

Kỹ năng:

MS Project , Jira , Quản Lý Dự Án Phần Mềm

Lương thỏa thuận theo năng lực và kinh nghiệm.
Thưởng hiệu suất và thưởng theo kết quả kinh doanh.
Được tham gia đầy đủ bảo hiểm xã hội, bảo hiểm y tế, bảo hiểm thất nghiệp theo quy định.
Bảo hiểm sức khỏe bổ sung.
Khám sức khỏe định kỳ hằng năm.

Ngành nghề:

Dịch Vụ Khách Hàng, Quản Lý Dự Án IT, Khách Sạn

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