Educational Counsellor - Ho Chi Minh Overseas Study Centre - Osc Hồ Chí Minh

• Have excellent knowledge in terms of product and functional knowledge.
• Give counselling to customers in person, on phone and by email.
• Do telesales.
• Complete school application and visa application.
• Liaise with overseas schools on student application and issues.
• Make sure the student folder filed with appropriate and enough documents.
• Handle customer issues.
• Conduct visa training and program orientation.
• Follow up student study pathway with schools.
• Conduct customer service after sales: build up supporter network and strengthen relationship with students.
• Be interpreter for department seminars & support school partners at fairs.
• Get to know and update overseas study market, competitors and other related education organizations frequently.
• Attend training workshops, exhibitions, fairs and relevant events.
• Support DM on assigned tasks.

Skill Requirements

• Team work.
• Communication.
• Problem solving.
• Creativity.
• Cooperation.
• Training, delegation & coaching skill.
• Excellent English and Vietnamese (4 skills), Upper-Intermediate.
• Excellent at MS-Office (Word, Excel, PowerPoint, Outlook).
• Right mind-set, in good condition, active, adaptable and flexible.

Required Experience

• Experience in Overseas Study area.

Required Education and qualifications

• Bachelor Degree.