[Dist 1/Hybrid] Japanese Customer Success Specialist（It, Saas）

In order to solve our clients' business problems, you will be providing smooth implementation support and proposing ongoing product utilization and workflows.

・Understand the essential needs of customers and plan and execute success plans (onboarding plans, schedules, etc.)

・Support smooth service implementation and operation (implementation meetings with contracting companies, etc.)

・Understand the approver, decision maker, and approval flow, and work autonomously to design scenarios up to the next renewal and reach a renewal agreement

・Onboarding activities in collaboration with account managers, etc. for large-scale customers

・Identify new onboarding methods and product use cases, share with customer success organization and sales, and provide feedback to development and products

※As a customer success specialist, you will be involved in a wide range of products and propose new products and new functions to existing contract customers.

・Uni grads

・25-35years old ,female

・Japanese N1 or Upper N2

・Over 3 years experience as IT communicator or PM or relevant positions

Better

・Experience in structurally breaking down customer work and proposing solutions

・Sales/consulting experience in the IT industry (BtoB SaaS sales, IT consultant, package implementation manager, etc.)

・Experience planning and promoting business improvement using IT

Mindset

Those who can proactively take on challenges with a growth mindset without limiting their own scope of work

・Those who can always think and drive from the customer or user's perspective

・Those who are interested in unknown areas and can create opportunities through proactive activities

・Those who can work with a strong sense of ownership

・Those who have high GRIT (ability to follow through) and can pursue results