Customer Success Staff (Japanenes, IT)~35 mil

■ The Opportunity

We are seeking a dedicated Customer Success Staff to be our clients' post-launch expert. You will be responsible for system training, creating user guides, and proactively solving customer challenges through strategic check-ins. This role involves coordinating closely with internal teams to resolve issues and occasionally assisting Sales with product demos.

■Job description

• Provide post-implementation support and training to clients on system usage.
• Conduct follow-up meetings to understand customer challenges and suggest effective solutions.
• Support the sales team with product demos and client presentations.
• Create and update user manuals or documentation as needed.
• Coordinate with internal departments to resolve customer issues promptly.
• Maintain strong client relationships and ensure high satisfaction levels.
• Occasionally travel to client sites for direct support or seminars.

• Bachelor’s degree in relevant field
• Strong communication and problem-solving skills
• Growth mindset and willingness to learn
• Able to think from the customer’s perspective and act proactively
• Sincere, responsible, and team-oriented personality
• Interest in consulting and technology

Languages

• Proficiency in Japanese (JLPT N2 or higher)
• Good English communication skills (both verbal and written)

Nice to Have

• Have experience in negotiating with customers.

■Salary : 20M - 35M VND (Gross)

■Working time: Mon - Fri: 9h00-18h00, Onsite office full-time