Customer Success Staff (It - Japanese & English) - 35M Gross [Cau Giay , Hanoi] 27032

You will be a customer success in the SaaS company, which is a start-up.


- Provide post-implementation support and training to clients on system usage.
- Conduct follow-up meetings to understand customer challenges and suggest effective solutions.
- Support the sales team with product demos and client presentations.
- Create and update user manuals or documentation as needed.
- Coordinate with internal departments to resolve customer issues promptly.
- Maintain strong client relationships and ensure high satisfaction levels.
- Occasionally travel to client sites for direct support or seminars.


- Full benefits package
- Good career advancement opportunities
- Opportunity to acquire technical knowledge and experience in the latest technologies

- Bachelor’s degree
- Japanese: N2 Advanced level
- English: Intermediate level
- At least 2 years of experience in negotiation or coordination (preferably in the IT or SaaS industry)

　ーThis is important
- Growth mindset and willingness to learn
- Strong communication and problem-solving skills
- Able to think from the customer’s perspective and act proactively
- Sincere, responsible, and team-oriented personality
- Interest in consulting and technology