Customer Success Executive

Mức lương: Thỏa thuận
Địa điểm: Hồ Chí Minh
Kinh nghiệm: 1 - 2 năm
Bằng cấp: Đại Học trở lên

Hạn nộp hồ sơ: 23/08/2026 (Còn 30 ngày)

Công Ty TNHH Better Technologies Vietnam

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Thông tin
Việc làm

Thời gian làm việc:

Từ Thứ 2 đến Thứ 6 (08:30 - 18:00, Nghỉ trưa 12:00 - 13:30 )

Địa điểm làm việc:

Hồ Chí Minh

27 Hoàng Hoa Thám, phường 7, quận Bình Thạnh, Hồ Chí Minh

(Trước sáp nhập: Bình Thạnh, Hồ Chí Minh | Sau sáp nhập: Gia Định, Hồ Chí Minh)

CV CỦA BẠN CÓ PHÙ HỢP VỚI VIỆC LÀM NÀY?

Chi Tiết Công Việc

Mô tả công việc:

1. Customer Support & Issue Resolution
- Deliver timely, high-quality support via live chat, phone, and email, targeting a 1 minute first response time.
- Troubleshoot technical issues, recommend best practices, and escalate complex cases when needed.
- Maintain accurate records of customer interactions in the ticketing system.
2. Onboarding & Implementation
- Guide new customers through onboarding and ensure a smooth implementation of the Better HR platform.
- Conduct platform walkthroughs covering key features such as attendance, payroll, and leave management.
- Collaborate with Sales, Product, and other teams to ensure a seamless transition from trial to paid customers.
3. Training & Product Adoption
- Monitor product usage and proactively support customers with low engagement.
- Deliver virtual or on-site training tailored to different user groups.
- Create and maintain training materials, FAQs, and user guides to drive product adoption and self-service.
4. Customer Relationship Management
- Build strong relationships by understanding customer goals and helping them maximize the value of Better HR.
- Conduct regular business reviews, gather feedback, resolve concerns, and identify upsell or cross-sell opportunities.
- Serve as the primary point of contact for key accounts.
5. Customer Feedback & Continuous Improvement
- Collect customer feedback and collaborate with the Product team to improve the platform.
- Analyze support trends to enhance customer experience and reduce recurring issues.
- Contribute to the Customer Success knowledge based on sharing best practices.

Yêu cầu công việc:

Bachelor's degree in Business Administration, Human Resources, or related field.
1–3 years of experience in Customer Success/ Customer Support. Experience in SaaS, EdTech, or related industries is highly preferred.
Hands-on experience in customer onboarding, training, and issue resolution.
Good command of English, both written and spoken.
Excellent presentation and interpersonal skills.
Strong problem-solving skills with a customer-first mindset.
Highly organized, with the ability to prioritize and manage multiple tasks in a fast-paced environment.
Proactive, detail-oriented, and passionate about helping customers succeed.

Kỹ năng:

Quản Lý Khách Hàng Trọng Điểm , Xử Lý Khiếu Nại , Giải Quyết Vấn Đề , Onboarding Khách Hàng

Quyền lợi được hưởng:

Competitive compensation package
Attractive performance-based incentives
Probation: 100% salary.
Company-provided working equipment.
A dynamic, technology-driven environment focused on performance and professional growth.

Ngành nghề:

Bán Hàng Doanh Nghiệp - B2B, Dịch Vụ Khách Hàng

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