Community Operations Executive

Job Title: Community Operations Executive
Department: Community Operations Team
Reports To: Community Operations Manager & CEO

Summary:

• Location: 53 Nguyễn Đăng Giai, Thao Dien, District 2, Ho Chi Minh City, Vietnam
• Application Deadline: March 31, 2023
• Position: Full-Time Executive Staff
• Experience: Minimum 1 year
• Languages: Fluent Vietnamese, Proficient English
• Application Language: English
  

Job Summary:

We are seeking a highly motivated and organized Community Operations Execution to play a vital role in supporting our growing community. This role will be instrumental in executing various initiatives across marketing, communication, community management, event production, and partnership development. The ideal candidate is a proactive problem-solver with excellent communication skills, a passion for community building, and a strong ability to manage multiple projects simultaneously.

Responsibilities:

1. Marketing & Communication:

• Content: Assist in the creation and curation of engaging content for various platforms (e.g., social media, website, blog, newsletters).
• Internal & External Communication: Support the development and execution of communication plans to keep internal teams and the community informed.
• Marketing Campaigns: Help implement marketing campaigns to promote community initiatives and events.
• Marketing Events: Assist in the planning and execution of marketing events, both online and offline.

2. Community Management:

• Reporting: Collect and analyze data to generate reports on community engagement and performance.
• Documentation: Maintain accurate documentation of community processes, guidelines, and best practices.
• Process: Contribute to the development and improvement of community management processes.
• Tech Systems, Channels & Tools: Support the management and optimization of community platforms, channels, and tools.

3. Event & Program Production:

• Community Events: Assist in the planning, logistics, and execution of community events.
• Show Organization: Support the organization and production of shows and performances.
• Partnership Events: Collaborate with partners to organize and execute joint events.

4. Partnership & External Development:

• Artist: Support the development and management of relationships with artists.
• School: Help establish and maintain partnerships with schools and educational institutions.
• Organization (Company, Corporate): Assist in identifying, contacting, and building relationships with potential corporate partners.
• Helper, Supporter: Coordinate with volunteers and supporters to ensure smooth event execution.

Qualifications:

• Excellent written and verbal communication skills in Vietnam [and English, if applicable].
• Strong organizational and time-management skills.
• Ability to work independently and as part of a team.
• Proficiency in using social media platforms and other relevant tools.
• Passion for community building and engagement.