Commercial System Support

Mức lương: Thỏa thuận
Địa điểm: Hồ Chí Minh
Kinh nghiệm: Trên 1 năm
Bằng cấp: Trung cấp - Nghề trở lên

Hạn nộp hồ sơ: 20/06/2026 (Còn 16 ngày)

Công Ty TNHH Bia Anheuser Busch Inbev Việt Nam

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Thông tin
Việc làm

Địa điểm làm việc:

Hồ Chí Minh

Agrex Building, 58 Vo Van Tan, Ward 6, District 3, Ho Chi Minh

(Trước sáp nhập: Quận 3, Hồ Chí Minh | Sau sáp nhập: Xuân Hòa, Hồ Chí Minh)

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Chi Tiết Công Việc

Mô tả công việc:

Collaborate with stakeholders (Sales, Marketing, RTM, etc.) to collect and document business requirements.
Analyze current workflows to identify pain points and improvement opportunities.
Prepare clear and detailed documentation, including Business Requirements, User Stories, and Flow Diagrams.
Translate business needs into clear specifications for the technical team.
Act as a Product Owner and system trainer, supporting user training sessions and promoting effective adoption of commercial systems.
Support tracking of project timelines and deliverables.
Coordinate with cross-functional teams to ensure requirements are clearly communicated and implemented.
Assist in preparing change requests for process or system enhancements.
Conduct initial application testing and support UAT with business teams.
Participate in training, deployment, and post-launch follow-up activities.
Provide first-line support for system users (e.g., Salesforce, DMS, or other internal systems ABI ONE platform).
Manage user access and ensure compliance with business continuity guidelines.
Track and escalate system issues via ticketing tools (Jira, ServiceNow).
Ensure high system uptime and user satisfaction by providing timely support and meeting defined ticket resolution SLA.
Drive adoption of commercial systems while maintaining clear, accurate, and up-to-date system documentation.
Responsible for creating, maintaining, and improving documentation for internal systems and applications, ensuring clarity, accuracy, and alignment with technical and business requirements.
Prepare reports and PowerBI dashboards.
Support performance tracking and identify trends or improvement areas from user data and ticket reports.

Yêu cầu công việc:

Bachelor’s degree in Business, IT, or related field.
Experience in FMCG or commercial operations is a plus.
1–2 years in business analysis, digital/tech support, or commercial system support.
MS Office (Excel, PowerPoint), Power BI, and basic data querying (SQL / Power Query preferred).
Familiarity with Salesforce or other CRM/DMS tools.
Experience using ticketing systems (Jira, ServiceNow).
Analytical thinking and attention to detail.
Good communication and teamwork.
Eager to learn and adapt to new digital systems.
Detail-oriented, proactive.

Kỹ năng:

MS Project , Jira , Quản Lý Dự Án Phần Mềm