Chăm Sóc Lớp Học - Student Care Associate

• Guide and support students and parents on how to join classes and self-study through online learning platforms in a timely manner;

• Notify students about cancellations, schedule changes, and teacher changes during the course (if any);

• Periodically collect feedback from teachers, parents, and students; ensure issues are effectively addressed;

• Build good relationships with students; regularly communicate about learning progress and related issues with parents and students;

• Attend classes, discuss with the training department and parents to propose solutions and suitable learning plans and directions for students;

• Report on the implementation of tasks assigned by superiors;

• Participate in organizing customer care activities with sales, training, and marketing departments;

• Other tasks as assigned by the Manager.

• At least 1 year of experience in a similar position;

• Good at English, equivalent to IELTS 6.0 or TOEIC 750;

• Good verbal and written communication skills;

• Problem-solving skills.