Application Support Executive

Hạn nộp hồ sơ: 14/06/2026 (Còn 10 ngày)

Địa điểm làm việc:

Hồ Chí Minh

43 Thủ Khoa Huân, Phường Bến Thành, Quận 1, Hồ Chí Minh

(Trước sáp nhập: Quận 1, Hồ Chí Minh | Sau sáp nhập: Bến Thành, Hồ Chí Minh)

CV CỦA BẠN CÓ PHÙ HỢP VỚI VIỆC LÀM NÀY?

Chi Tiết Công Việc

Lead and execute implementation and rollout of TripOTA’s TravelTech platforms (Booking, API Hub, Reconciliation, TMC, etc.) for clients and internal operations.
Take ownership from:
- System onboarding
- UAT & Go-live support
- Post go-live stabilization
Work closely with business users to:
- Understand operational workflows
- Configure and customize system behavior
Ensure successful deployment with:
- Minimal business disruption
- High system adoption
Support configuration and customization for:
- Booking rules
- Pricing / commission logic
- Reconciliation & financial flows
Collaborate with Dev, QA, Product teams to:
- Clarify requirements
- Validate system behavior
- Deliver enhancements
Analyze and troubleshoot real business scenarios:
- Booking lifecycle
- Refund / reissue / void cases
- Payment & reconciliation
Prepare documentation:
- User guidelines
- Training materials
- Implementation playbooks
Proactively identify gaps and propose:
- Process improvements
- Product enhancements
- Perform other tasks as assigned by management

Strong understanding of:
- Business workflows & system logic
- End-to-end system implementation lifecycle
Experience with:
- System configuration & data mapping
- UAT support & go-live handling
- Customer onboarding
Ability to:
- Validate system data
- Investigate inconsistencies
Experience with:
- SQL (basic to intermediate level)
- Comparing system vs external data sources
Understanding of:
- Booking lifecycle (search → booking → ticketing → payment)
- Financial flows (commission, reconciliation, settlement)
Experience working with:
- APIs / integrated systems
- Third-party systems (Airlines, GDS, Payment, etc.)
Familiar with: Jira / Azure DevOps or similar tools
Experience working in: Agile/Scrum environment
Ability to leverage AI tools (ChatGPT, Copilot, etc.) to:
- Analyze issues
- Prepare documentation
- Improve productivity
Strong analytical thinking and problem-solving capability
High ownership in:
- Go-live success
- Customer experience
Business-oriented mindset (not purely technical)
Strong communication skills: Work effectively with both technical & business stakeholders
Ability to work under pressure during go-live phase
Proactive, structured, and detail-oriented
Willing to learn and grow into Implementation Consultant role

Kỹ năng:

MS Project , Jira , Quản Lý Dự Án Phần Mềm

Competitive salary based on experience and capability
13th-month salary and performance bonuses
Full social insurance, health insurance as regulated
12 days annual leave & public holidays
Company trips, team building, and internal training programs
Clear career path: Application Support → Implementation Executive → Implementation Consultant
Opportunity to:
- Work directly with real business operations
- Participate in large-scale TravelTech systems
Exposure to:
- Airline / OTA / GDS ecosystem
- Complex booking & financial systems

Ngành nghề:

Vận Hành IT - IT Helpdesk, Quản Lý Dự Án IT, Triển Khai Giải Pháp IT

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