Văn hóa công ty
POSITION PURPOSEAs a member of the Country Management team, the Country Operations Manager will function at both strategic and operational levels. Strategically, the Country Operations Manager will work in partnership with the Country Manager to execute the operation strategy that will drive the customer satisfaction and productivity. This will inv...
To provide a high level of customer service and increase sales at POS Work in a retailed Point of Sales (POS) and to sell travel related services to direct clients in person, by email or telephone or online. Provide an excellent quality of service to attract and retain customers.
Ensure the consistent implementation of company One-Best-Ways (OBWs) processes/procedures/systems across the country Continually challenge the current OBWs to improve and innovate the ways we operate the services. Effectively Lead the cross-team relationships with Product, Sales, Reservation, Customer Experience and Suppliers for daily operational...
Working with Product Development Managers to close any product gaps and establish a pricing policy that drives sales and margin. Ensuring consistency in welcome packs and collateral in-destination working closely with the Regional IDS Leader. Creating tactical campaigns and offers to continually stimulate sales.
• Financial Reporting month end reporting within fixed deadlines • Assist the CFO to develop and execute the Regional Finance plan. • Prepare insightful analysis of actual results vs. budget and prior year for the group
Devising and implementing improvements for excellence including reviewing/revising customer sales experience. Working with a reservations manager to ensure all enquiries are actioned efficiently
Provide excellent travel consultancy service to direct customers of Buffalo Tours Maximize conversion rate from enquiry to booking, average revenue per booking Respond to online enquiries in an accurate, appropriate and timely manner within 24 hours or according to business needs
1. Accountabilities: Reporting Responsibilities: • Prepare accurate reports required by Group and ensure deadlines are met. The reports include month-end reporting pack;
Comply with Ops team’s tour assignments, schedules and documentations Return client’s feedback to Ops team after tours finished Actively cooperate with Drivers, Ops team and suppliers to ensure smooth tour operations and overall service improvements
Presenting Buffalo Tours BET brand and sales strategy accurately and efficiently Ensuring all bookings confirmed with customers and suppliers accurately and efficiently
Understand who we are pitching against and what areas we need to focus on (i.e. price, product, service) Coordinate suitable product with the Product team Coordinate pricing of proposals with the different country sales teams, Reservations team leader and purchasing, to ensure competitive markup is applied
POSITION PURPOSE • Set up, implement, continuously and efficiently manage the Accounting transactions of the company to maximize return on investments and achieve sound growth and profitability• Apply accounting principles and procedures for efficient and effective accounting and auditing purposes• Analyze financial information. Prepare accurate an...
POSITION PURPOSE The position will support and work with the regional sales team to prepare Vietnam MICE proposals and support the Regional product and operations departments to build a MICE product portfolio in Vietnam along with MICE operating standards. Negotiation, time management and the ability to multitask various projects at the same time i...
• Ensure the consistent implementation of company One-Best-Ways (OBWs) processes/procedures/systems across the country • Continually challenge the current OBWs to improve and innovate the ways we operate the services. • Effectively Lead the cross-team relationships with Product, Sales, Customer Experience and Suppliers for daily operational cooper...
To receive and ensure the high quality of services to our clients as a representative of Buffalo Tours at the airport and perform well in the working office Airport pick-up . On-time pick up clients arriving at airport . Cooperate with drivers to ensure smooth pick-up
Giới thiệu chung
Vietnam's Leading Tour Operator, World Travel Awards
Best Travel Agency - Vietnam, TTG Travel Awards
CEO won the PATA ‘ Face of the Future Award’
Best Adventure Tour Operator 2002-2006
Buffalo Tours was launched
Tổ chức nhân sự
Founder & Chairman
Sales and Marketing Director