Technical Solutions Expert (Dynamics 365, PP/CE, Japanese Speaking)

Hạn nộp hồ sơ: 29/06/2026 (Còn 25 ngày)

Địa điểm làm việc:

Hà Nội, Hồ Chí Minh

CV CỦA BẠN CÓ PHÙ HỢP VỚI VIỆC LÀM NÀY?

Chi Tiết Công Việc

Provide advanced technical guidance and SME support to frontline engineers and delivery partners
Mentor technical teams on troubleshooting methodologies, escalation handling, and best practices
Conduct technical reviews, case triage, escalation analysis, and issue management
Collaborate with global engineering and product teams on complex incidents and technical escalations
Support release management and deployment readiness activities
Drive high-quality customer support experiences across enterprise CRM environments
Identify technical readiness gaps and propose enablement initiatives
Analyze recurring support trends and recommend long-term improvements
Participate in weekly operational and business review meetings
Contribute to continuous improvement initiatives, process optimization, and knowledge sharing
Develop technical learning materials and readiness documentation
Support onboarding and competency development for technical engineers
Participate in technical interviews and evaluation activities for new hires
Collaborate cross-functionally with training teams, operations teams, and technical stakeholders globally

Male/Female, 27-46 years old
Minimum 3–5 years of experience in one or more of the following areas: Microsoft Dynamics 365, CRM application support, Enterprise software support, Technical consulting or advisory services
Hands-on experience with Dynamics 365 Customer Engagement/Power Automate/Power Apps in roles such as Technical Advisor, Technical Support, or Developer
Hands-on experience supporting enterprise customers in a global or outsourcing environment is highly preferred.
Strong verbal and written communication skills with a collaborative mindset.
Good problem-solving and troubleshooting abilities with logical thinking.
Passion for continuous learning and professional development.
Ability to work flexible shifts, including weekends when required by business needs.

Kỹ năng:

MS Project , Jira , Quản Lý Dự Án Phần Mềm