Reservation Agent Trainee

-Learning how to Deal with emails, faxes, booking/ system communication channels, correspondence checking (VIP’s, regular guest, SPG’s…), group allocations, and to respond to guest requests on a daily basis.

- Learning how to handle customer queries and complaints relating to the Reservations.

- Working closely with Front Desk and Operation Team to maximize Guest Satisfaction

- Attending the Daily Briefing with the team to communicate results, ensuring the information is accurate at all times.

- Degree in Hospitality is an advantage.

- Minimum 6 months of experience in the similar position in travel industry

- Excellent organization and planning skills.

- Strong experience of customer orientation, outstanding negotiation and communication skills.

- Computer skills: Word, Excel, Power Point

- Fluent in English and Vietnamese (both oral and written).