Relationship Management Executive

About TeenCare

TeenCare is a Southeast Asia-based AI-powered EdTech platform helping families support their teens' learning and development. We combine 1-1 mentorship, life-skills coaching, and AI-driven insights to give parents a clearer picture of their child's growth — and to walk alongside families, not just deliver a service. Our Product Delivery Center (PDC) is the team that brings this experience to life every day for families across Vietnam, the Philippines, and beyond.

About the role

You'll own the relationship for a portfolio of about 300 students and their families — the person they know by name and trust to check in on their progress. Part relationship manager, part consultant, renewal-focused sale

What you'll do

• Take ownership of a portfolio of students, building trusted, ongoing relationships with both students and parents.
• Own the renewal number for your portfolio — you're accountable for how many families renew.
• Work in a blended care + sales model: genuinely caring for families while consultatively guiding them toward renewal.
• Proactively spot early signs a family may be at risk of leaving, and step in before it becomes a lost renewal.
• Report regularly on renewal performance and the health of your portfolio.

Who you are

• At least 1 year of experience as an Education Consultant (care + consultant) at training centers or education business is a strong plus.
• Comfortable managing a large portfolio (about 300 families) with a personal touch.
• Strong communicator who can balance genuine care with persuasive, goal-oriented conversations.
• Motivated by targets and comfortable being accountable for a renewal number.