Mice/Indian Market Operator - Làm Việc Tại Đà Nẵng

General description (Position summary)

• Taking care of daily requests/ bookings from your agent, which are assigned by Supervisor/ Department Manager;
• Create and maintain an excellent relationship with our customers/agents while quoting their request, consulting them on product services as well as manage their bookings accordingly;

Major Responsibilities

• + Consult and liaison with agents to tailor MICE/INDIAN MARKET solutions for clients

  + Creating itineraries and quotations for MICE/INDIAN MARKET and reconfirming bookings for overseas agents

  + Key correspondence person for MICE/INDIAN MARKET groups inquiries

  + Constantly maintain and improve layout and content of a MICE/INDIAN MARKET proposal

  + Actively enhance agent network for Asian Trails, develop and increase client database

  + Maintaining & developing a strong business relationship with agents

  + Deals with hotels and suppliers in Vietnam to get the most competitive rates and/or other benefits for client and Asian Trails

  + Coordinating with Operation Departments to ensure delivery of high-quality services

  + Accompany Groups to ensure high quality delivery of services throughout and function as main ground coordinator for the events

  + Follow up key account feedback in order to have an appropriate improvement

  + Escort inspection and Fam trips of agents upon request

  + Understand and well utilize the reservation/booking system of Asian Trails

  + Input of all MICE/INDIAN MARKET requests in software of Asian Trails

  + Leaning the communication, sales, consulting skills

  + Occasional supporting to other teams (making of the proposal, quotation and others)

• Only recruiting male employees

• Excellent communication skills in English (writing & oral), any additional spokenlanguage is an advantage;

• Mature and experienced in negotiation & commercial thinking;

• Able to work both independent and as part of a team

• Advanced computer skills:Microsoft office applications (excel, word) email (outlook), ability to adapt quickly to new IT programs/environments;

• Ability to work under high work load pressure.