IT Helpdesk (25M - 30M, open to negotiate)

• End-User Support: Troubleshoot issues related to Windows OS, Microsoft 365, mobile devices, and computer networks. Record and resolve incidents via the ticketing system.

• Remote Assistance: Provide support through phone, chat, or remote desktop tools.

• IT Equipment Management: Set up and maintain IT hardware such as desktops, laptops, printers, projectors, video conferencing systems, network devices, cabling, access control systems, and facial recognition devices.

• User Training: Deliver training and guidance to end-users on effective use of IT resources.

• IT Asset & Vendor Management: Coordinate with IT vendors; ensure IT assets and services are ready for onboarding and properly revoked during offboarding.

• Network & Server Maintenance: Maintain stable network and server operations, including internal and external software systems.

• Security Compliance: Assist in ensuring IT systems and data are secure and compliant with internal IT and information security policies.

• IT Innovation: Research, plan, and implement new IT services and solutions to improve business efficiency.

• Global Collaboration: Work closely with the headquarters (Keyence Japan) on global IT projects and initiatives.

Requirements:

• Good knowledge of setting up and maintaining Active Directory, Microsoft Exchange, Azure AD, Intune, and Microsoft Entra.

• Familiar with Microsoft 365 applications and Android/IOS devices.

• Experienced in managing and maintaining network devices such as routers, switches, and Wi-Fi access points.

• Understanding of VeloCloud SD-WAN and Zscaler is an advantage.

• Knowledge of firewalls, web proxies, and other security solutions is an advantage.

• Experienced in managing over 100 users and devices.

Other Requirements:

• Male candidate, with at least 3 years of experiences.

• Proficient in English.

• Preferably with experience working at a 3rd party or a service company is a plus.

• Able to work independently, hardworking, with a never-give-up mindset.

Why Keyence?

• Starting Salary: 25,000,000 VND – 30,000,000 VND (open to negotiate)

• 14 months’ salary per year,

• Performance Appraisal twice / year

• Social Insurance based on 100% basic salary

• Extra Premium Healthcare package

• Company Retreat: once/year Laptop, PC, Smartphone provided by the company

• 12 Annual leave per year and 3 Sick leave provided by the company