It Helpdesk

Responsible for administration and internal support of the Company’s PCs, printers, servers, POS, networking issues and related equipment.

Tasks include end user support, license tracking, and performing PC maintenance, upgrades and configurations.

• Provide helpdesk support and resolve problems to the end user’s satisfaction
• Modify configurations, utilities, software default settings, etc. for the local workstation
• Utilize and maintain the helpdesk tracking software
• Document internal procedures
• Assist with onboarding of new users
• Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment
• Install, test and configure new workstations, peripheral equipment and software
• Maintain inventory of all equipment, hardware and software licenses
• Manage PC setup and deployment for new employees using standard hardware, images and software
• Assign users and computers to proper groups in Active Directory
• Perform timely workstation hardware and software upgrades as required
• The helpdesk staff also manages the POS system and the business software then forward to each team who is handling their task: infrastructure / application / Web application team.

Knowledge and skills

• Ability to capture, analyze, and solve end-user’s computer problems.
• Good understanding of LAN administration.
• Computer users customer focus attitude.
• Intermediate or advanced English level.
• Good interpersonal skills.
• Good communication.
• Working under pressure

Experience

• Experience of 3-5 years in supporting a large group of users of more than 100 within a LAN environment.
• Experience using Helpdesk ticket system to solve user’s requests.
• Experience in defining and troubleshooting for Server/ Networking devices.

Technical/Professional qualifications

• Computer science or Information Technology Colleges/ university graduates.
• MCSA/CCNA knowledge or higher certification.