IT Helpdesk

Key Responsibilities:

• Microsoft 365 Support:
  • Provide daily support for Microsoft 365 applications (Outlook, Word, Excel, Teams, SharePoint, etc.).
  • Manage user accounts, including creating, modifying, and deleting users, ensuring correct access levels and permissions.
  • Assist users with email setup and troubleshooting within the Microsoft 365 environment.
• Network Monitoring:
  • Monitor and maintain the company's network, ensuring stable connectivity for all employees.
  • Troubleshoot network-related issues, working with external vendors if necessary.
• User Account Management:
  • Create, delete, and modify user accounts as per requests and ensure proper access control across the organization.
  • Manage email distribution lists, groups, and permissions to align with company policies.
• General IT Support:
  • Provide first-level support for hardware and software issues, including laptops, printers, and other office equipment.
  • Install and configure new hardware and software as needed.
  • Assist with onboarding new employees, ensuring they have the necessary IT tools and training.
  • Provide basic training to employees on IT tools and best practices.
• Documentation:
  • Maintain up-to-date documentation for all IT-related procedures, including user guides and troubleshooting steps.
  • Document and report recurring issues to identify and implement long-term solutions.

Qualifications:

• Educational Background: Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.
• Experience: 3-5 years of experience in an IT Helpdesk or similar role, preferably in a startup environment.
• Technical Skills:
  • Proficiency in Microsoft 365 administration.
  • Basic understanding of networking concepts and experience with Wi-Fi network monitoring.
  • Familiarity with user account management and IT security best practices.
• Soft Skills:
  • Strong problem-solving skills and the ability to work under pressure.
  • Excellent communication skills, both written and verbal.
  • A proactive attitude and the ability to work independently as well as in a team.