[HCM] Export Staff (CW1 required)

1. Team Activities

• Monitor daily activities of export shipments from rate procurement, reserve booking, release booking, issuing bill of loading, submitting SI to carrier and coloader on time, send pre-alert, issue invoices, input cost, update Tracking system and finish files correctly to customers, domestics suppliers and oversea office via email, phone, and other tools on smartphone.

• Solve problems and ensure smooth handling and good service delivered to the clients.

• Negotiate rates with service providers e.g. overseas offices, carriers, trucking company, brokerage agency, etc.,

• Respond to rate requests received from clients and overseas offices/ agent.

• Making daily, weekly report as be required from client, manager, and all relevant party.

• Increase market share within existing customer base.

• Assist in development of new business

2. Data Quality Control

• Ensure the timeliness and the accuracy of Billing, File Closing, docs/info uploading to company systems.

• Manage the filing as company guidelines.

• Ensure high data quality of all kind of records / reports related to the team activities in compliance with company guidelines e.g. statistics, internal/ external reports, quotations, etc.

3. Initiative, Development and Improvement

• Provide ideas, suggestion to the management to continuously enhance the work efficiency.

• Collaborate with other departments for the cross-functional project when needed.

4. Other tasks as assigned by Manager.

• Solid freight forwarding knowledge with all ship-modes (Sea, Air, Local transportation), domestics and international procedure practice.

• Have a minimum of 2 years experience in industry

• High sense of responsibility.

• Excellent verbal and written communication and negotiation skills.

• The ability to work independently, under pressure, multi-task, be a team player and work in a fast paced environment.

• Critical thinking and problem solving skills.

• Customer orientation.

• Proficiency in MS Office, Outlook is a must.

• Good discipline.

• Organizational skills.

• Take Initiative, teamwork, self-motivated, detailed.

• Positive attitude with “can do” mindset.

• Ability to transform data into valuable information that drives decision making.

• Understand and support the goals, policies and procedures of a. hartrodt.