Field Engineer (Semiconductor Assembly or Electronics Assembly Solutions)

Summary:

Installs, services, and maintains machines and systems. Trains customers on operation, programming and maintenance of machines and systems.

Principal Accountabilities:

1. Plans customer installations by coordinating customer support logistics and site preparation. Installs automation machines and systems ensuring customer acceptance is successfully completed in a timely manner.

2. Trains customers on proper operation, programming, and maintenance of automation machines and systems. Monitors customer's workflow, work methods, and processes. Makes operational or process recommendations to achieve optimal machine and systems performance.

3. Services customer accounts. Performs preventative maintenance, machine and process audits, technical phone support and other routine services. Troubleshoots and resolves machine and system problems. Repairs, updates, and retrofits machines and systems with automation hardware, spare parts, and software solutions.

4. Submits reports on machine and system installations, warranty repairs, overall performance levels, problems, and product improvement or enhancement opportunities to automation product teams and engineering personnel. Collects and analyzes machine and systems performance data as required.

• A Higher Diploma or above in Electronics or Engineering Technology is required.

• Strong oral, written, interpersonal, and problem solving skills are required in Chinese and English.

• Computer literacy is required.

• Experience in semiconductor assembly or electronics assembly capital equipment field service

• Experience in the specific areas of die attach, die bonding, SMT pick/place.

• Understanding of semiconductor assembly or electronics assembly process.