Customer Success Lead

Mức lương: Thỏa thuận
Địa điểm: Hồ Chí Minh
Kinh nghiệm: 3 - 4 năm
Bằng cấp: Đại Học trở lên

Hạn nộp hồ sơ: 06/09/2026 (Còn 30 ngày)

Công Ty TNHH Better Technologies Vietnam

Xem thông tin công ty

Thông tin
Việc làm

Thời gian làm việc:

Từ Thứ 2 đến Thứ 6 (08:30 - 18:00, Nghỉ trưa 12:00 - 13:30 )

Địa điểm làm việc:

Hồ Chí Minh

27 Hoàng Hoa Thám, Phường Gia Định, Hồ Chí Minh

(Trước sáp nhập: Bình Thạnh, Hồ Chí Minh | Sau sáp nhập: Gia Định, Hồ Chí Minh)

CV CỦA BẠN CÓ PHÙ HỢP VỚI VIỆC LÀM NÀY?

Chi Tiết Công Việc

Mô tả công việc:

1. Customer Support & Onboarding
- Deliver timely, high-quality customer support via live chat, phone, and email while ensuring service quality across the Customer Success team.
- Lead customer onboarding, platform implementation, and coordinate cross functional teams to ensure a smooth customer journey.
- Troubleshoot customer issues, monitor service quality, and ensure SLA compliance.
2. Customer Training & Success
- Deliver product training and onboarding sessions to customers while driving product adoption and engagement.
- Develop and maintain training materials, user guides, FAQs, and knowledge base resources.
- Monitor customer health and proactively support low-engagement accounts.
3. Customer Relationship Management
- Build long-term customer relationships and serve as the primary contact for key accounts.
- Conduct regular business reviews, gather feedback, and resolve customer concerns.
- Identify upsell and account expansion opportunities while driving customer retention.
4. Team Leadership & Operations
- Lead, coach, and support the Customer Success team to achieve performance goals.
- Plan workload, standardize Customer Success processes, and continuously improve service standards.
- Lead by example through hands-on customer support and coaching team members on best practices.
5. Continuous Improvement
- Gather customer insights and collaborate with Product to improve the platform and customer experience.
- Analyze customer trends and operational data to identify improvement opportunities.
- Contribute to Customer Success playbooks, SOPs, and knowledge-sharing initiatives.

Yêu cầu công việc:

Bachelor's degree in Business Administration, Human Resources, or related.
Experienced in Customer Success/ Customer Support (B2B, SaaS, Education, or related industries is highly preferred)
Good Vietnamese & English communication skills
Tech-savvy with a strong interest in HR technology and SaaS products.
Strong presentation, interpersonal, and stakeholder management skills.
Proven experience in customer onboarding, training, and relationship management.
Customer-first mindset with excellent problem-solving skills and a high sense of ownership.
Highly organized, proactive, and able to manage multiple priorities in a fast-paced environment.

Kỹ năng:

Xử Lý Khiếu Nại , Giải Quyết Vấn Đề , Onboarding Khách Hàng , Giữ Chân Khách Hàng , Phân Tích Insight Khách Hàng

Quyền lợi được hưởng:

Competitive salary
Attractive performance-based incentives
Probation: 100% salary
Lunch and phone allowances, plus free parking.
Company-provided work equipment.
12 annual leave days, 3 paid sick leave days, with additional sick leave accrued monthly.
Full Social, Health & Unemployment Insurance according to regulations.
Collaborate with a young, international team in a dynamic, fast-paced tech environment.

Ngành nghề:

Dịch Vụ Khách Hàng, Quản Lý Thành Công Khách Hàng, Trải Nghiệm Khách Hàng

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