Customer Service Engineer For Fresher (Hanoi, Hochiminh)

What is Azure Authentication?

Azure Authentication is a core component of Microsoft Entra ID (formerly Azure Active Directory - Azure AD), responsible for verifying user and application identities within the Azure ecosystem

• Primary Goal: Ensuring secure access control to applications, systems, and data by authenticating users and devices.
• Key Authentication Methods:

Password-based Authentication – Traditional username & password login.

Multi-Factor Authentication (MFA) – Adds an extra layer of security.

Passwordless Authentication – Uses Windows Hello, FIDO2, or Microsoft Authenticator.

Certificate-based Authentication (CBA) – Uses digital certificates for authentication.

Single Sign-On (SSO) – Allows users to log in once and access multiple apps

• Why It Matters?

Enhances enterprise security and prevents identity-based attacks.

Protects users against phishing, brute force attacks, and credential theft.

Integrates with key Microsoft services like Microsoft 365, Azure Virtual Desktop, SharePoint, Teams.

MAIN RESPONSIBILITIES:

• Review issues and contacts customers to understand issues. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.

• Resolve or escalate multiple and varied customer issues. Documents technical work and research.

• Analyze problems and develops solutions for customer needs using log analysis and other proprietary tools.

• Collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.

• Attend readiness training and non-technical training to ensure that they become proficient in support topics. Product/Process Improvement

• Provide feedback to improve products to more senior engineers or technical advisors.

• Identified potential defects and escalates to more senior engineers to resolve.

• Use automated tools to deliver solutions for a wide range of issues. Provides feedback on how to improve automated tools.

• Follow processes provided by the business.

• Attend case triage meetings or case discussions to collaborate and share ideas to resolve problems

Must Have:

• Open to Freshers & Non-Tech backgrounds – only requires fluency in English (Equivalent to IELTS Speaking 6.5 or higher).
• Priority given to candidates with customer service experience or a strong customer-oriented mindset.
• Willingness to work in shifts and work night shifts
• 5 days work week, 2 unfixed days off (9 hours a day, consisting of 8 hours of work and 1 hour for breaks)

Nice To Have:

• Having a background or working experience in IT/Technical/Engineering/Science/Automation is an advantage.