Account & Service Operations Manager (PCB Industry, English & Chinese, $950, ID21592)

Mức lương: 20 - 25 triệu VNĐ
Địa điểm: Bà Rịa - Vũng Tàu
Kinh nghiệm: Trên 5 năm
Bằng cấp: Đại Học trở lên

Hạn nộp hồ sơ: 13/09/2026 (Còn 28 ngày)

Headhunter Vietnam Hrchannels.com

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Thông tin
Việc làm

Thời gian làm việc:

Từ Thứ 2 đến Thứ 6 (08:00 - 17:00)

Địa điểm làm việc:

Bà Rịa - Vũng Tàu

Vũng Tàu

CV CỦA BẠN CÓ PHÙ HỢP VỚI VIỆC LÀM NÀY?

Chi Tiết Công Việc

Mô tả công việc:

Operational Leadership & Account Service Management
- Direct and optimize daily workflow activities across the department, ensuring strategic allocation of duties, task mentorship, and performance tracking for a team of 5 operations staff.
- Serve as the primary operational liaison for key global electronics accounts (OEM/ODM manufacturers of laptops, mobile devices, and printing systems), nurturing long-term strategic satisfaction and retention.
- Oversee contract execution, commercial quotation verification, shipping schedules, and issue resolution processes throughout the complete order lifecycle.
Cross-Functional Coordination & Delivery Control
- Collaborate closely with internal factory units—including Production, Planning, QA/QC, and Logistics—to monitor production milestones, prevent potential delays, and guarantee punctual dispatch.
- Supervise daily quality verification and validation routines to maintain high-precision standards and continuous operational transparency.
- Lead the investigation and resolution of quality escalations and client complaints, tracking root-cause corrective actions until total closure.
Performance Monitoring & Executive Reporting
- Monitor operational metrics, order completion rates, and service-level indicators; compile structured reporting dashboards for executive board evaluations.
- Facilitate efficient communication channels across manufacturing units to unify target alignment with corporate quality benchmarks.
Compliance & Process Governance (HSF / HSPM)
- Oversee factory-wide control and segregation of Hazardous Substance Free (HSF) and Hazardous Substance (HS) materials to avoid cross-contamination risks.
- Drive internal awareness, training programs, and compliance adherence related to Hazardous Substance Process Management (HSPM) protocols.
- Execute additional managerial tasks and strategic assignments as instructed by senior management.

Yêu cầu công việc:

Bachelor's degree or higher in Electrical/Electronic Engineering, Business Administration, or related fields.
Minimum 5 years of experience in Sales, Business Development, Account Management, or Customer Service within the PCB industry, including at least 2 years in a team management role.
Deep understanding of the order intake process, production tracking, delivery, and cross-functional handling of arising issues in the PCB industry.
Fluent in both English and Chinese.
Excellent communication, negotiation, account management, and problem-solving skills.
Strong team management, planning, and effective inter-departmental coordination skills within a manufacturing plant.

Kỹ năng:

Quản Lý Vận Hành , Quản Lý Quan Hệ Khách Hàng (CRM) , Quản Lý Khách Hàng Trọng Điểm , Xây Dựng Quan Hệ Đối Tác