Damco Vietnam

Main focus on planning & executing operational activities related to Solution Operations involving all the file management & operations activities post booking. Documentations.

• Accountable for driving and administering Damco lead generation activities, through performing initial application of Qualification Criteria and thereafter assigning the sales leads to appropriate CO commercial resources (including registry of leads in Damco CRM system).

Accountable for delivery of the Actual ‘Through The Till’ CM1 for the assigned Existing Premier Customer portfolio, through the sale of Damco standard products and focus on selected trade lanes, and effective Book of Business management.

• Answer promptly all phone calls, handle with care on-hold calls and properly transfer them to the concerned. • Take messages accurately, timely deliver to the concerned

Accountable for delivery of the Actual ‘Through The Till’ CM1 for the assigned Existing Premier Customer portfolio, through the sale of Damco standard products and focus on selected trade lanes, and effective Book of Business management.

Proper co-ordination with Customers, Customer Service teams (FFW, SCM) for stuffing plan and/to arrange VAS on scheduled, for timely collection and dispatch of shipments. Handling daily operations for accounts after closed win. Proactively attend all the inquiries from Customers, CS teams and Subcontractors, well communication with related par...

1. Solutions Customer Service Executive (P&G) Carrier booking 2. Solutions Customer Service Executive (P&G) Documentation 3. Solutions Customer Service Executive (P&G) Import management

Accountable for delivery of the Actual ‘Through The Till’ CM1 for the assigned Existing Premier Customer portfolio, through the sale of Damco standard products and focus on selected trade lanes, and effective Book of Business management. Accountable for supporting the resolution of CSO reported Premier Sales customer issues, including intervent...

1. Lead and Manage the Air Ops team/s to focus on the key Customer Service Drivers, comply to specific client SOP and monitor respective KPIs: Easy to Business with

• Maintain and develop the existing customers assigned. • Secure new contracted customers for both freight (sea and air) and contract logistics. • Develop the trade lane as assigned coordinating with sales office globally.

1. Commercial Strategy Execution • Accountable for the translation of Damco’s commercial strategy into local CO commercial objectives, plans and activities that ensures delivery of CO targeted financial results in Premier / Premier Plus and Solutions portfolios

Receive shipment details from Operation teams, customers and input relevant data into MODS. Adhere to Internal Operating Procedures (IOPs) per client basis during daily task management. Carry out all activities in a manner which will contribute to the achievements of individual and team Key

SCM System Super UserBe focal point for existing SCM application enhancement, for new SCM application roll out project (test support, coordination, issue resolutions and escalation).Support daily operation system issues.Follow designed escalation procedure to SME & IT, communication between SME and users for information cascading up and down.Conduc...

Accountable for delivery of the Actual ‘Through The Till’ CM1 for the assigned Existing Premier Customer portfolio, through the sale of Damco standard products and focus on selected trade lanes, and effective Book of Business management.

Be responsible for sales process order to cash – including: Manage customer master data Control billing document procedures within timeline as per procedure between FACT team & Operation team.