Training Supervisor

• Determine training needs with area managers and department heads, analysing indicators such as productivity, complaints, observation of staff on duty, rotation, and absenteeism, as well as feedback from previous courses and training programmes.
• Prepare the annual training programme and its budget for authorisation by the role's immediate superior.

• Implement and co-ordinate the various training courses scheduled, ensuring that they run smoothly to achieve the objectives established.

• Develop and impart general instruction courses, training demonstrations as duties are being performed, skill-building workshops and proficiency-raising techniques for departmental heads, including lesson preparation, proficiency objectives, and follow-up and assessment of the training programmes given.

• Evaluate the effectiveness of the training given, analyzing indicators, and developing methods to verify and assess the direct and indirect outlays and costs relating to the programmes.

• Prepare and update all documentation on training activities, records, attendance figures and individual results, and provide information on managers and departmental heads as regards employee participation and evaluation.

• Establish agreements and follow up local, national, and foreign education institutions to source university students to carry out projects in the various areas of the hotel.

• Identify personnel inside the organisation with special skills and knowledge for training and incorporate them into the programme.

• Co-ordinate and be responsible for internal communications to provide hotel staff with accurate, timely and relevant information to develop a sense of belonging and teamwork, and for collaborators to adopt the company's mission, objectives, and values as their own.

• Implement, carry out and co-ordinate the staff integration plan, which forms the induction process for the hotel and the position.

• Together with the Human Resources Manager, prepare and co-ordinate the programme of performance objectives and assessments, giving advice and feedback to departmental heads.

• Promote and direct the opportunities for development individually, in groups and during work, mainly for base personnel and middle managers. In some cases, the role may include responsibility for developing personnel from among the executive management team.

• Develop and update training materials and tools, such as course documentation, agendas, leaflets, manuals, written exercises, and audio-visual support.

• Ensure the quality, quantity and relevance of the training services contracted. Keep up to date and informed about advances in training in the hotel industry, including attendance at major external courses, seminars, and conferences.

• Co-ordinate all training activities within the organisation, including those initiated with other departments.

• Carry out all instructions and tasks assigned by the position’s immediate superior, as well as any other responsibilities required by the role.

Bachelor’s Degree: Bachelor Hospitality Management/ Law/ Human Resources or equivalent education

2+ years of experience in a training or instructional role.

Prior experience in a supervisory or leadership position (preferred).

Strong interpersonal and communication skills, with the ability to engage and motivate employees.

Excellent organizational and time-management abilities.

Ability to design and deliver engaging training content.

Strong analytical skills to assess training effectiveness.

Knowledge of learning management systems (LMS) and other training tools (preferred).