Technical Support (IT/ Customer Service Background, Offer

• Review issues and contact customers to understand technical issues. Ensures customers stay informed as to the status/solution of their issue.

• Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.

• Resolves or escalates multiple and varied customer issues. Documents technical work and research.

• Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.

• Product/Process Improvement

• Provides feedback to improve products to more senior engineers or technical advisors.

• Identifies potential defects and escalates to more senior engineers to resolve.

• Open for Freshers & Tech/Customer Service background

• Good English Communication (equivalent to IELTS 6.5 or higher).

• Outstanding customer service skills, emphasizing empathy, patience, and active listening.

• Passion for technology and a desire to learn and grow within the IT industry.

• Strong problem-solving and analytical skills.

• Ability to work independently and as part of a team.

• Adaptability and flexibility to work in a fast-paced environment.

Shift Availability: 5 shifts per week, and 2 flexible days off

***Benefits

• Salary range: 16,000,000 - 22,000,000 VND gross/month

• 100% salary during the probationary period.

• 90% contribution of the gross salary to social insurance.

• An employee who works at night (10 PM -6 AM) will be paid an additional amount of 30% of the normal salary + PVI insurance + 500,000 VND food allowance.

• 20 days leave/year (12 days of annual leave and 8 days of sick leave)

• Full working equipment will be provided.

• Activities: Birthday party, Employee engagement activities.