Tech Support (English)

Remote Job

Kinh nghiệm: Finance, Trading, L2 support, Python

Responsibilities:

● Research and identify solutions to software.

● Diagnose and troubleshoot technical issues.

● Diagnosing and identifying bugs.

● Speaking to employees to quickly get to the root of their problem.

● Providing timely and accurate employee feedback.

● Talking to employees through a series of actions to resolve a problem.

● Following up with employees to ensure the problem is resolved.

● Providing support in the form of procedural documentation. ● Managing multiple cases at one time.

● Testing and evaluating new technologies.

● Review Logs and understand the issue

● Monitoring alerts and Dashboards

● BSc in Computer Science or related field.

● Prior experience in tech support, desktop support, or a similar role.

● A technical mindset with great attention to detail.

● Understanding of software quality assurance principles.

● Experience with software development lifecycle (SDLC) processes.

● Experience with service-oriented architecture (SOA).

● Proficiency in Windows/Linux/Mac OS.

● Experience with remote desktop applications and helpdesk software.

● Experience in Logs Monitoring tools like Grafana

● Attention to detail and good problem-solving skills.

● Excellent interpersonal skills.

● Good written and verbal communication skills

● Understanding of web security standards and best practices.

● CRM knowledge will be a plus

● Experience with Tech Support on L1 and L2 level

● Able to review Logs and understand the issue

● Confident with SQL and writing database queries

● Keen to work with dashboards and alerts and how to respond to those on a timely manner

● Able to work under pressure when issues occur

● Basic understanding of JavaScript and python