Teaching Staff Executive

About TeenCare

TeenCare is a Southeast Asia-based AI-powered EdTech platform helping families support their teens' learning and development. We combine 1-1 mentorship, life-skills coaching, and AI-driven insights to give parents a clearer picture of their child's growth — and to walk alongside families, not just deliver a service. Our Product Delivery Center (PDC) is the team that brings this experience to life every day for families across Vietnam, the Philippines, and beyond.

About the role

You'll be hands-on with our mentor community day to day — training them, coaching them, and making sure every mentor is genuinely equipped to support both a student's learning and a parent's understanding of their child's progress.

What you'll do

• Support recruiting, training, coaching, and evaluation for our Mentor 1:1 and Life Skills mentors.
• Track mentor quality standards and how mentors are performing against them.
• Monitor mentor satisfaction scores, help identify what's driving lower scores, and support mentors in improving.
• Help run our monthly mentor assessments.
• Support the development of lesson plans as our product evolves.
• Flag and help address quality issues — additional coaching or retraining when needed.

Who you are

• Prior experience as a class operations / academic operations staff member at English centers or training centers
• About 1 year of relevant experience is enough to apply — final-year students are also welcome to apply.
• Working in English.
• A background in Psychology from university is a plus.
• Careful, observant, and comfortable giving constructive feedback.