Senior Product Specialist

Funnel Performance Monitoring

• Track and analyze the performance of product funnels across conversion stages
• Identify drop-offs and optimization opportunities through data-driven insights

Reporting & Data Analysis

• Prepare recurring and ad-hoc performance reports for internal stakeholders, highlighting key trends, anomalies, and improvement areas
• Perform root-cause analysis on product-related issues and propose actionable solutions
  Stakeholder Management

Stakeholder Management

• Collaborate with cross-functional teams including risk, key account, tech, legal, and sales to ensure smooth delivery and product operation
• Act as a product subject-matter support point for internal queries, ensuring timely resolution of product-related issues

Product Support

• Participate in planning, UAT testing, and system setup for new product releases or updates of existing products
• Manage product configuration tasks such as setting up and maintaining product codes in the system
• Monitor, document, and escalate product issues and feedback from customers, frontline, and system performance logs
• Maintain up-to-date documentation of product specifications, changes, and known issues

• At least 2 years of experience in product development, product operations, or equivalent roles in consumer finance, banking, or fintech
• Solid understanding of consumer loan products, associated processes, and technological implications
• Strong analytical skills with the ability to interpret data, extract insights, and make strategic recommendations
• Strong communication skills, a team player mindset, and customer-centric thinking
• Proven ability to coordinate with multiple stakeholders across business and technical functions
• Demonstrated growth mindset, with a proactive and solution-oriented approach
• Experience with reporting tools, performance dashboards, and funnel analytics