Product Specialist (Biomedical/ Life Sciences)

• Successful candidate will play a liaison role between customers and the sales team to achieve customer satisfaction and long-term account goals.

• Responsible to communicate with suppliers for problem-solving and synthesize user requirements.

• With a strong self-motivation and a sense of innovation in mind, you will help identify new opportunities to improve company revenue generation as well as the company business strategy.

• Consistently maintain accurate and current records of the company's product performance

RESPONSIBILITIES

• Prepare detailed technical procedures and protocols

• Prepare reports and documentation providing highly technical analysis or summarization of experimental results, outcomes, and the future direction

• Organize and host webinars/seminars/workshops in a clear and comprehensible presentation

• Engage in new product introduction activities for instruments and/or assays

• Build internal and external training materials

• Thrive in a dynamic and fast-paced work environment

• Communicate at subject matter expert level when conveying complex biomolecular workflow to users

• Able to travel when needed

• Understand customer expectations and empathize with customer needs

• Able to communicate clearly and frequently with all levels of management

• Excellent analytical, problem-solving and decision-making skills

• Able to operate various laboratory equipment including thermocyclers, pipettes, biosafety cabinets, vortex mixer, etc. for extended periods

• Previous experience in field application support

• Bachelor's degree, or higher in Biology/Biotechnology/Biomedical Science with one or more years of relevant experience in clinical laboratory instrumentation

• Fluent in English i.e. must be able to speak intelligibly, legibly, effectively, and efficiently with English native speakers

• Work hours: Monday – Friday (Morning: 8h30 – 12h00, Afternoon: 13h00-17h30)

• Probation: 2 months

• Social insurance based on actual salary received, health insurance and unemployment insurance according

to regulations

• Competitive salary

• 13th month salary and bonus based on KPI achievements.and business’s growth.

• Friendly and dynamic working environment

OFFICE: Phu Nhuan Tower, 20 Hoang Minh Giam, Ward 9, Phu Nhuan district, HCMC