Order Management/ Logistic Merchandiser

JOB PURPOSE

This position’s purpose is to manage and lead the overall orders flow between our company and customers and logistic operation related to import/export shipment This position is critical as it manages the order flow of the company as well as the customer satisfaction, so it will report directly to CCO

JOB DESCRIPTION

- Create volume reports/ KPI reports

- Receive PO from customer, check price, payment term, contract of the PO

- Check with the production planner about the best delivery date of this PO

- Update ERP according to latest delivery plan/shipment plan

- If any delay impacts delivery, escalate the issue & collaborate with other departments to solve the issue and ensure shipment on schedule.

- Align with customers on the delivery date of each PO

- Arrange shipment documents to customers

- Manage communication with customers on any planning/po related topic

- Collaborate with QC team to solve quality issues (if any)

- Manage custom declaration and shipment

- Manage strategy to reduce shipping costs with forwarded

- Send & receive oversea/ domestic samples

- Other tasks assigned by seniors.

- Manage the relationship between Cleandye and customers for all the production orders and delivery

- Responsible for ensuring that every production order delivery date is updated in the system, is realistic and is executed correctly by the production team

- Ensure the company has the right visibility in terms of volume allocation, and delivery plan

- Ensure we are compliant with custom requirements

- Ensure we work with the right forwarder in terms of price/payment terms and quality of service

- This position is a key function to help Cleandye to :

+ Deliver the final product on time to customer

+ Ensure customers satisfaction and good planning performance to ensure stable financial in/out as well as business growth

COMPETENCIES

Technical: Excel, ERP, Logistic/Custom Experience.

Leadership: Communication, Team player, Creative, Detail driven, Organized.

INTERACTION

Internal:

- Warehouse manager

- Production planner

- Material procurement merchandiser

- Fabric merchandiser

- ERP manager

- Head of Sales

- Quality manager

External:

Customers (brands/fabric manufacturer/ garment maker) / Forwarder/ Customs

KNOWLEDGE & SKILL

Education / Professional Qualification:

- Bachelor/Master graduate in accounting/ textile / logistic/planning/ business administration/ foreign trade.

- English language is a must.

Professional Experience:

- At least 5 years of experience in merchandise/ supply/order management/ purchasing/logistics