Operation Supervisor ( Railway)

Purpose and Scope:

• Develop Cross-Border Railway (CBR) products and connect with agents in the North to sell CBR services to China and the EU.
• Support the Business Unit Head in achieving profitable growth in sales revenue.
• Oversee planning, execution, and management of Operations (OPS) and Customer Service (CS) teams in the North.
• Set and implement strategies to boost revenue, customer satisfaction, and service quality

Responsibilities:

Sales:

• Coordinate with Commercial, Logistics, and Freight teams to meet sales targets.
• Review and report sales performance regularly.
• Understand and analyze departmental financial data.

Customer Service:

• Act as Project Manager for key accounts.
• Supervise CS team to ensure timely booking and billing.
• Monitor vendor service quality and profitability.

Operations:

• Collaborate with OPS to resolve transportation issues and control additional costs.

Product Development:

• Work with state railway companies (Haraco, Ratraco) and external agents to secure competitive rates.
• Cooperate with Southern team to meet budget targets.

Qualifications:

• Bachelor’s Degree in a related field.
• At least 3 years in logistics sales (preferably in a trucking company).
• Proficient in English (Level B), Microsoft Office, data analysis, and budget control.

Skills & Competencies:

• Strong in teamwork, communication, adaptability, and planning.
• Competency in business acumen, leadership, customer focus, and integrity.