Merchandising Manager

Founded in 2018 with roots dating back to 2006, Wood Concept connects Vietnam’s skilled craftsmanship with global markets such as the USA, Australia, the UK, and beyond. We provide reliable, high-quality, and flexible furniture solutions by partnering with trusted factories in Vietnam. Today, we are a trusted partner for wholesalers and retailers, offering custom designs, expert service, and a commitment to excellence.

We are looking for a passionate Merchandising Manager to join our team. The Merchandising Manager is responsible for overseeing and optimizing the entire merchandising process, ensuring smooth coordination between production, quality control (QC), and sales. The Merchandising Manager ensures that all orders are executed on time, factory operations are synchronized, and internal communication flows seamlessly.

KEY RESPONSIBILITY

I. Strategic Leadership & Workflow Optimization

• Establish a structured planning system for merchandising operations, aligning production and QC schedules with real-time factory outputs.
• Implement Gantt charts, PDCA (Plan-Do-Check-Act) cycles, and tracking dashboards to visualize and prioritize production timelines.
• Develop and enforce data-driven decision-making to eliminate inefficiencies and enhance workflow clarity.

II. Cross-Departmental Coordination & Communication

• Ensure real-time synchronization between the merchandising, QC, and production teams to prevent delays and miscommunication.
• Oversee daily check-ins with factories, merchandisers, and QC teams to proactively identify and resolve issues before they escalate.
• Establish and maintain effective internal reporting systems to ensure full visibility on order progress and potential risks.

III. Order Management & Production Tracking

• Guarantee that all order tracking, production timelines, and factory schedules are updated in the Task Management System and other management tools.
• Ensure that Merchandisers maintain order files, QC photos, and factory communications with 100% accuracy.
• Proactively resolve bottlenecks in production, identifying issues before they impact delivery timelines.

IV. Team Leadership & Development

• Lead, mentor, and develop Merchandisers and Merchandising Administrators, ensuring their performance aligns with company objectives.
• Establish a culture of accountability where team members take ownership of their assigned orders and proactively manage risks.
• Set clear KPIs for each merchandising team member, monitoring their progress, efficiency, and problem-solving abilities.

V. Process Automation & Continuous Improvement

• Streamline and automate documentation, reporting, and tracking systems to improve efficiency.
• Reduce manual inefficiencies in order tracking by implementing digital solutions for real-time status updates.
• Ensure all merchandising workflows follow a structured, priority-based approach rather than reactive management.

Hard Skills:

• Expertise in Merchandising & Supply Chain Management.
• Proficiency in ERP, Planning & Task Management Tools, and Order Tracking Tools.
• Knowledge of Furniture Production Cycles & Compliance Standards.
• Ability to Analyze Production Timelines & Implement Process Improvements.

Soft Skills:

• Strong Leadership & Team Management – Ability to mentor, coach, and build a high-performance team.
• Effective Communication & Conflict Resolution – Ensuring seamless internal collaboration and client satisfaction.
• Problem-Solving & Crisis Management – Ability to resolve production delays proactively.
• High Attention to Detail – Ensuring accuracy in order execution, reporting, and communication.