IT Tech Service Specialist

Exciting Opportunity: Join the LEGO® Technology organization and become a key player in supporting incredible tech solutions for LEGO® colleagues in the facilities! We work with cloud and infrastructure technologies to support our colleagues in producing the best toy in the world and protect our great brand.

Work Location: Our factory is based in VSIP 3, Binh Co Ward, Ho Chi Minh (formerly called Hoi Nghia Ward, Tan Uyen - Binh Duong). Shuttle buses are provided from Ho Chi Minh, Bien Hoa & Binh Duong

* We think it’s important that you’re in control of your data and as part of the recruitment process; Your direct application at the LEGO Careers Website will be prioritized. Please copy and paste the following URL into your browser for your application: https://bit.ly/4ltROFE

Core Responsibilities

The Tech Service Specialist is an independent and dedicated player in own field, providing advice and solutions to complex IT incidents and problems. Considered as an asset in a service product, being able to solve a wide variety of complex issues while shifting focus from being reactive to becoming proactive.

• Effectively engages with Digital Technology product teams to implement the required processes, technology and solutions on the manufacturing site.

• Proactively ensures IT Policies and Principles are being followed on the site.

• Actively improves, apply, trains and promotes new technologies implemented in the organization.

• Install and configure hardware, computer systems and applications within the company.

• Apply good interpersonal skills to work with senior partners.

• Diagnoses and resolves complex technical issues related to hardware, software, and/or networks.

• Engages with vendors as it relates to IT area.

Play your part in our team succeeding

• In the Global End-User Support organization, we take great pride in demonstrating technologies resulting in an End User Happiness above 96%.

• Supporting a wide range of existing technologies and solutions and staying on top of what our colleagues need from us.

• Be able to constantly learn and grow our teams.

• Hugely exciting as we get immediate responses regarding the success of our actions

• The team is based in the brand-new LEGO Manufacturing Vietnam and the work environment is exciting, inspiring, flexible, and we like to have fun along the way!

Do you have what it takes?

• Having experience and passion with computer infrastructure, especially virtual environment (network, computers, etc.).

• Understanding of IP addressing, subnetting, TCP/IP protocol, DHCP, DNS, FTP.

• Solid grasp of security principles, including encryption, network security and data protection as well.

• Having advanced knowledge of ITSM tools, filtering, reporting, using dashboards and knowledge of agile framework, and are eager to get things done.

• Strive to strength already existing IT fix skills and continuously think about how we succeed as a team.

• Proficiency in English (4 skills)

• Bringing a positive can-do-mindset is preferable

To succeed in this role, you ideally already have experience with some of the following:

• Advanced Hardware Fix: Extensive knowledge of computer hardware components, diagnostic tools, and advanced techniques for resolving complex hardware issues.

• Operating Systems: Proficiency in various operating systems, including Windows and macOS, with skills in sophisticated configuration and system optimization.

• Software Applications: Familiarity with O365 and its components, capable of crafting simple Low Code/No Code solutions, and understanding key API concepts.

• Networking: In-depth knowledge of network architecture, protocols, routing, switching, firewalls, VPNs, and other technologies to solve complex network issues.

• ITSM Knowledge: Active understanding of ITIL and Agile methodologies.

• Security Awareness: Expertise in IT security practices, including vulnerability assessment, threat detection, incident response, and implementing security controls.

• Mobile Devices: Familiarity with mobile operating systems (iOS, Android), along with basic problem solving and configuration skills for smartphones and tablets.

• Remote Support: Ability to provide remote assistance using remote desktop tools or other support software.

• Cloud Computing: Experience with cloud platforms (e.g., AWS, Azure) and handling cloud resources.

• Project Management: Basic understanding of project management principles and experience in IT project participation, including planning, execution, and documentation.

What’s in it for you?

Here is what you can expect:

Family Care Leave - We offer enhanced paid leave options for those important times.

Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellbeing - We want our people to feel well and thrive. We offer resources and