IT Support Dynamics (N1-N2 Japanese - Offer Up To 26M - Open To Fresher)

Mô tả công việc

• Reviews issues and contacts customers to understand issues.

• Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.

• Resolves or escalates multiple and varied customer issues. Documents technical work and research.

• Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.

• Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.

• Attends readiness training and non-technical training to ensure that they become proficient in support topics.

Product/Process Improvement

• Provides feedback to improve products to more senior engineers or technical advisors.

• Identifies potential defects and escalates to more senior engineers to resolve.

• Provides feedback on how to improve automated tools.

• Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.

• Proficient in Japanese (4 skills) (Advanced level) (N1, N2 cert is preferred)

• Can understand English technical document, and have basic English conversation skills

• Customer service mindset

• Interested in the IT field

Working time: 8:00 AM – 5:00 PM

5 days/week (2 non-fixed days off - determined by the manager)

Includes holiday and Tet shifts as assigned, allowances provided per labor law

Any shift or schedule changes will be notified by the department head