Công Ty Cổ Phần Onetech Asia
Manulife Viet Nam (The Career Switch - HCM44)
Công ty Tài Chính Mirae Asset (Việt Nam)
1. Application Support & Troubleshooting
• Provide technical support for web and SaaS applications, including troubleshooting and
resolving user issues.
• Act as a liaison between end-users and development teams to ensure that issues are resolved
promptly and effectively.
• Document and maintain up-to-date records of application issues, resolutions, and processes.
• Continuously monitor and analyze application performance, identifying areas for improvement
and optimizing systems for better efficiency.
2. System Administration & Maintenance
• Assist in the administration of CRM, DMS, and other systems, ensuring their smooth operation
and efficiency.
• Assist in the development and maintenance of the company's Intranet site based on Microsoft
SharePoint Online.
• Provide IT helpdesk support to users, resolving basic IT issues, and escalating complex issues
to the appropriate teams.
3. Project Management & Collaboration
• Gather requirements for change requests/new projects and collaborate with development teams
to ensure that projects are delivered on time and within budget.
• Participate in the testing and implementation of new application releases, ensuring they meet
the required standards and specifications.
• Work closely with other teams, such as sales and marketing, to ensure that application systems
align with business objectives.
4. Other responsibilities
• Provide training and support to users on software applications and systems, as needed.
• Keep up-to-date with the latest technologies and trends in application development and support.
- Education: Bachelor's Degree, with major in Computer Science, Information
Technology, or related fields.
- Experience:
• 1-2 years of experience in a similar role, preferably in a software development or IT
support environment.
• Experience with Microsoft 365, Microsoft Power Platform is a big plus.
• Experience with Microsoft Azure, GCP, AWS, ERP system is a plus.
- Knowledge:
• Understanding of web applications and Software-as-a-Service (SaaS) concepts.
• Basic knowledge of programming languages such as JS, C#, Python, and database
management systems like MSSQL, MySQL.
- Required Skills:
• Good English proficiency (all 4 skills, especially good at speaking & writing)
• Effective communication and interpersonal skills to interact with end-users and
software development teams.
• Basic IT helpdesk experience, including troubleshooting and resolving technical
issues.
- Others (if any):
• Proactiveness and carefulness
• Ability to work independently, and also having teamwork spirit
• Flexibility and willingness to learn new technologies and processes.
- Total annual bonus from 1.5 - 6 months
- Premium health care package
- Additional public holiday days-off
- Transportation & meal allowances
- Competitive salary Annual performance & salary review
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Công Ty Cổ Phần Onetech Asia
Manulife Viet Nam (The Career Switch - HCM44)
Công ty Tài Chính Mirae Asset (Việt Nam)